Here at Qitian, we truly value the importance of maintaining solid relationships with all of our customers. It's because it enables us to communicate and collaborate better. Once you spend time learning more about each client, you may find out what they really need, what they are hoping to achieve, and what challenges they will encounter. Our job is to make them successful, and we do this by communicating early and frequently. We always ensure our clients know how their projects are proceeding, what issues we see cropping up in the process, and how we intend to address those issues.
Assigning each client a special project manager is one of the ways we help our clients feel supported. These project managers are our clients' main contact throughout the entire process. You make sure that you can communicate effectively, both clearly and consistently. This allows our clients to contact them at any time with questions or concerns. Project managers closely liaise with clients to understand what needs to be done for the project and set goals and deadlines. If issues arise, these managers are there to further troubleshoot, so that you can remain focused on achieving your business objectives as quickly and efficiently as possible.
Making Communication Clear
While good relationships are important, clear and simple communication is also very important for completing our work well. At Qitian we implement different Tools to ensure that everyone on our team is aware of their responsibilities from the initial stage of a project until its completion.
One important way we do that is to ensure every person on the team has a clear job and responsibilities. It helps all team members stay aligned and know who owns each task. Knowing their role makes it easier for everyone on the team to work with one another. We also have all the important information in one place, so everyone can find what they need when they need it. This avoids confusion and makes sure everyone is on the same page.
Using Technology to Help Us
Read MoreAt Qitian, we believe that to work better together as a team we need to use the latest technology. That is why we use special tools and software to use the management of our projects as well as put a smooth flow in every process. Not only do these tools assist us with tracking the progress of things, but they also facilitate tasks and communication with our team members and clients instantly. This ensures nothing falls through the cracks.
One of the best is a platform named Trello. It is very simple to use, it helps us divide big projects into smaller subprojects. You can delegate different tasks to different people on your team with deadlines. This means that everybody knows what his/her responsibilities are and when they need to be completed. In one space, we can also share important files, write comments, and see how we are doing all in one place. This simplifies the communication and keeps us focused to reach our objectives.
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Collaboration is critical to our success. We encourage all team members to feel good about sharing their ideas and suggestions for improvement with each other.
This is to help ensure that we complement each other well and engage in two way feedback and idea sharing. This means we encourage our team members to speak up if they have something to say or if there is anything they are concerned about. We also have frequent meetings to catch up on how things are going, the challenges we may face and possible solutions. Everyone helps and asks each other in these meetings, and that is a great thing.
Keeping Communication Positive
At Qitian, we want to know that positive interactions will set up a great working style together. We want to foster a culture in which everyone is respected, valued, and supported in their roles.
We do this partially by ensuring our team has a healthy work-life balance. We trust that well-rested and happy team members, they are more productive and effective in their work. So please, take breaks when you need them, and work-life balance however it works best for you. We also focus on acknowledging and celebrating our team when they exceed expectations. Celebrating achievements and milestones together builds our team spirit.